Terms and Conditions

Terms and Conditions

Welcome to ediblecaketoppers.ie. The Website is owned and operated by Edible Cake Toppers. (“Edible Cake Toppers”).

Please read carefully the following terms and conditions (the “Terms” or “Terms of Use“), because they constitute a binding agreement between you and Edible Cake Toppers. By accessing the Website or by using any of its services, you indicate your acceptance to these Terms. If you do not agree with any or all the Terms of Use, you may not access the Website or use any of its services. Please feel free to submit any questions that you may have regarding the Terms to: support@ediblecaketoppers.ie

Privacy

Edible Cake Toppers respects your privacy. Click here to read the current privacy policy of the Website. It forms an integral part of these Terms. Given that the privacy policy may change from time to time, it is recommended that you read it periodically.

Intellectual Property

The intellectual property rights in the Website, including copyrights, trademarks, trade names, patents, trade secrets, work methods and processes, and any other right, are the sole property of Edible Cake Toppers or of third parties by whom Edible Cake Toppers was licensed according to law. These rights apply, among others, to any textual and non-textual information, including menus, images, graphic design, data and its processing, the Website’s computer code and any other detail concerning its operation.

You may not copy, duplicate, distribute, sell market and translate any information, including trademarks, images, pictures, texts and computer code from the Website, without receiving Edible Cake Toppers explicit prior consent in writing.

Trademarks appearing on the Website (whether registered or not), the name of Edible Cake Toppers and its trademarks as well as the Website’s Domain name – are the sole property of Edible Cake Toppers and of food and dining venues. You may not use them without Edible Cake Toppers or the relevant venue’s prior written consent.

Please note the fee charged for items is for a creative service and the time spent personalising your edible cake topper which is permitted for one-time PERSONAL USE and the materials used.
All items are not licensed products; all character images used are free and not being sold. We DO NOT SELL or claim ownership over the character clipart or graphics; they belong to their respective copyright holders.

You must have permission to use any images you send to us for printing. All printing is undertaken for your personal use and we do not accept legal responsibility for how you use and display your edible prints.

Processing

When submitting your order please ensure when ordering that you select a delivery date with if possible at least 5 working days before your event as we are very busy with weekly orders from bakeries and it is a great help to us to provide this information to know whether your order must be dispatched that day/next day or closer the date, and to allow for any processing delays, stock issues, postal delays or to allow for errors on the order if it needs to be resent, as mistakes do happen!
When processing orders they are organized by the date entered at checkout orders. It is an edible product so when ordering try to remember you don’t want to have it arrive too soon before your event or leave it too late!
Even at our busiest times we will still aim to dispatch all orders a few days before your required date. But please remember to allow a if possible 5 working days extra where possible for any delays when entering the date especially during Communion and Confirmation season. (Ireland)

If you are an international customer we will ensure that your order is dispatched within a extended amount of time before allow for any delays based on the date required by.

We post all orders with anpost with low cost standard delivery within Ireland, which usually arrives next day at the very most 2 working days. Other shipping options are provided at checkout.
If the date required is the next day or the day after it will be dispatched the same day or the next working day if order is placed after 11AM.

Exact colour reproduction cannot be guaranteed on edible prints due to the edible inks used. Certain colours are harder to colour match, including purple, turquoise and pink.

Christmas/Public Holidays/Postal Strikes & Extreme Weather

During Christmas, New Year, postal strikes or extreme weather conditions, please be aware that the shipping times may be subject to change. Will we ensure items are posted as soon as possible during these times to allow for such delays.
During annual busy periods such as Christmas/New Year once the item is shipped we will not accept responsibility for postal delays based on usual shipping times. It is up to you the customer to understand there may be delays and to allow extra time for shipping during these periods.

Late Orders

Please use delivery section as a guide to estimate of when you should contact us regarding a late delivery. The eta starts from the date of dispatch. You will receive a dispatch notice via email.
If it is within the time frame estimated it is not yet classed as late. And no replacement will be sent until at least one day over the ETA which is provided to us by our postal service (Uk, Usa & Canada, EU & the rest of the world)

For irish customers, if you item hasn’t arrived on the second business day after receiving a dispatch email let us know so we can send a replacement the same day.

If such an event should occur please contact us as soon as you can so we can try to get a replacement out to you before the date of your event.

Goods returned to us due to non collection, incorrect address supplied or buyer refusing delivery will not be refunded, only offered to be resent at the buyers cost.

Returns & Refunds

We do not except returns on orders, items cannot be re-used or resold.

If there has been a grammatical error on your item and we are at fault we will replace the item or offer a refund but only if there is not enough time to resend the item.

In the event of incorrect printing, on production of photographic evidence, we will reprint your order free of charge.

Damages

Please contact us to discuss this further as additional information may be required.
We would also appreciate if other ‘edible image suppliers’ would refrain from copy and pasting the information and/or designs from our website or Etsy Store.